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June 27, 2006
Improving the service
I was in California this past week, some business, some time off. I stopped by CAI's CEOMC (Chief Executive Officers of Management Companies) conference to say hi to a few friends that I hadn't seen in a while. Cynics would immediately jump to the conclusion that the meeting was to exchange the best ways to gouge associaitons and owners, but it wasn't and never has been. Usually its about ways to improve the delivery of services.
Whenever I've seen groups of managers talking, whether CEO's or those on the front line, the exchanges of information usually has to do with problem-solving and doing a better job. Yeah, there are always a few horror stories shared, but they're mostly to let the others know that you've paid your dues and put in your time.
This is still too new an industry to have thngs carved in stone, so part of the meetings always deal with what' new and what's working. The one constant of every meeting is finding good people to be managers. This is a major growth industry, with a majority of all new housing being a part of some type of association. We've talked about this in a prior blog and there still isn't a good way to bring people who will make good managers, into the industry.
Anyhow, it was good to see friends, but it was also good to see so many new faces, working to find better ways to deliver better services to their clients. Comments from the attendees were generally favorable, indicating they would be taking some good ideas home to implement. Monitoring the rant sites show many complaints against boards, but relatively few against management companies. Maybe they are doing something right.
Posted by joewest at June 27, 2006 11:19 PM