Community Association Management

It seems forever since I wrote my last blog… indeed, I’ve been in Phoenix for over 2 weeks now supporting my sister who had major surgery 15 days ago and I am not scheduled to return for another 10 days. My assistant Carol, my right hand and a truly incredible, responsible, lovely person, has been looking after the associations while I am away. How can I be gone so long and still know that my properties are well cared for? Obviously, a GREAT assistant is key and technology is the other vital key.

Carol has worked for me for almost 2 years; however her true understanding of the business of running an association is quite limited. She does know and understand the software we use very well so that provides both the context and the capability for us to work in team, even long distance.

Carol normally checks and returns all messages received during the day. She records them in our CALL LOG which she sends me at the end of the day. Calls are noted as Completed/FollowUp or To Do so it is easy for me to review and respond to my To Do’s and any related questions she has.

She runs the Rules Violation Report and the Outstanding WO report each week for review. While I am gone, she is doing the walk throughs (using the blank walk through report generated by CAM*Pro. She sent me a list of the items she noted and I sent her directions for additional letters to be generated using the database. These included 2 violations that had been completed and could be closed, an Administrative Chargeback letter, 4 Rules Violation Letters and 2 Architectural Compliance letters and a couple of items for follow up on my return. She sent me copies of the letters she generated for review prior to sending them out.

Between the database and email, communications flow effortlessly between us regardless of physical location and there is a comprehensive history of every action taken.

Imagine having someone go out on vacation or an emergency and any one being able to step in and get the full picture of what is going on for the associations in their care. The key to having this option is the power of computing today matched with clear data entry standards and processing. More about this in my next blog!

Gayle J. Hasley
Community Association Manager
Community Association Homeowner
www.campro.us
gayle@campro.us

It seems forever since I wrote my last blog… indeed, I’ve been in Phoenix for over 2 weeks now supporting my sister who had major surgery 15 days ago and I am not scheduled to return for another 10 days. My assistant Carol, my right hand and a truly incredible, responsible, lovely person, has been looking after the associations while I am away. How can I be gone so long and still know that my properties are well cared for? Obviously, a GREAT assistant is key and technology is the other vital key.

Carol has worked for me for almost 2 years; however her true understanding of the business of running an association is quite limited. She does know and understand the software we use very well so that provides both the context and the capability for us to work in team, even long distance.

Carol normally checks and returns all messages received during the day. She records them in our CALL LOG which she sends me at the end of the day. Calls are noted as Completed/FollowUp or To Do so it is easy for me to review and respond to my To Do’s and any related questions she has.

She runs the Rules Violation Report and the Outstanding WO report each week for review. While I am gone, she is doing the walk throughs (using the blank walk through report generated by CAM*Pro. She sent me a list of the items she noted and I sent her directions for additional letters to be generated using the database. These included 2 violations that had been completed and could be closed, an Administrative Chargeback letter, 4 Rules Violation Letters and 2 Architectural Compliance letters and a couple of items for follow up on my return. She sent me copies of the letters she generated for review prior to sending them out.

Between the database and email, communications flow effortlessly between us regardless of physical location and there is a comprehensive history of every action taken.

Imagine having someone go out on vacation or an emergency and any one being able to step in and get the full picture of what is going on for the associations in their care. The key to having this option is the power of computing today matched with clear data entry standards and processing. More about this in my next blog!

Gayle J. Hasley
Community Association Manager
Community Association Homeowner
www.campro.us
gayle@campro.us

It seems forever since I wrote my last blog… indeed, I’ve been in Phoenix for over 2 weeks now supporting my sister who had major surgery 15 days ago and I am not scheduled to return for another 10 days. My assistant Carol, my right hand and a truly incredible, responsible, lovely person, has been looking after the associations while I am away. How can I be gone so long and still know that my properties are well cared for? Obviously, a GREAT assistant is key and technology is the other vital key.

Carol has worked for me for almost 2 years; however her true understanding of the business of running an association is quite limited. She does know and understand the software we use very well so that provides both the context and the capability for us to work in team, even long distance.

Carol normally checks and returns all messages received during the day. She records them in our CALL LOG which she sends me at the end of the day. Calls are noted as Completed/FollowUp or To Do so it is easy for me to review and respond to my To Do’s and any related questions she has.

She runs the Rules Violation Report and the Outstanding WO report each week for review. While I am gone, she is doing the walk throughs (using the blank walk through report generated by CAM*Pro. She sent me a list of the items she noted and I sent her directions for additional letters to be generated using the database. These included 2 violations that had been completed and could be closed, an Administrative Chargeback letter, 4 Rules Violation Letters and 2 Architectural Compliance letters and a couple of items for follow up on my return. She sent me copies of the letters she generated for review prior to sending them out.

Between the database and email, communications flow effortlessly between us regardless of physical location and there is a comprehensive history of every action taken.

Imagine having someone go out on vacation or an emergency and any one being able to step in and get the full picture of what is going on for the associations in their care. The key to having this option is the power of computing today matched with clear data entry standards and processing. More about this in my next blog!

Gayle J. Hasley
Community Association Manager
Community Association Homeowner
www.campro.us
gayle@campro.us

It seems forever since I wrote my last blog… indeed, I’ve been in Phoenix for over 2 weeks now supporting my sister who had major surgery 15 days ago and I am not scheduled to return for another 10 days. My assistant Carol, my right hand and a truly incredible, responsible, lovely person, has been looking after the associations while I am away. How can I be gone so long and still know that my properties are well cared for? Obviously, a GREAT assistant is key and technology is the other vital key.

Carol has worked for me for almost 2 years; however her true understanding of the business of running an association is quite limited. She does know and understand the software we use very well so that provides both the context and the capability for us to work in team, even long distance.

Carol normally checks and returns all messages received during the day. She records them in our CALL LOG which she sends me at the end of the day. Calls are noted as Completed/FollowUp or To Do so it is easy for me to review and respond to my To Do’s and any related questions she has.

She runs the Rules Violation Report and the Outstanding WO report each week for review. While I am gone, she is doing the walk throughs (using the blank walk through report generated by CAM*Pro. She sent me a list of the items she noted and I sent her directions for additional letters to be generated using the database. These included 2 violations that had been completed and could be closed, an Administrative Chargeback letter, 4 Rules Violation Letters and 2 Architectural Compliance letters and a couple of items for follow up on my return. She sent me copies of the letters she generated for review prior to sending them out.

Between the database and email, communications flow effortlessly between us regardless of physical location and there is a comprehensive history of every action taken.

Imagine having someone go out on vacation or an emergency and any one being able to step in and get the full picture of what is going on for the associations in their care. The key to having this option is the power of computing today matched with clear data entry standards and processing. More about this in my next blog!

Gayle J. Hasley
Community Association Manager
Community Association Homeowner
www.campro.us
gayle@campro.us